FAQs

  • Please place your order directly through my website, as most items are available in various quantities and with the option of personalization and gift boxes. If there is a particular order you would like to place that isn’t possible to do so through the website, please email me hello@thepatterneddesk.com with your request, and I would be more than happy to help!

  • You can start sending your guests list 2 months before your wedding and purchase only what is on your current list.

    It is recommended to send your final list 3 to 4 weeks before your event and purchase the rest of the coasters.

    Last minute additional guests can be added 2 weeks before your wedding/event for $8 per person.

    Local pick up is available in Walnut Creek, California area.

    Please take into consideration your location for shipping times, do not order less than three weeks of your event if you are not within California area or if you are not picking up your order. This is to avoid your product from not coming on time for your event. Thank you so much!

  • The majority of my products are available with personalization - this will be stated in the product description. When you add the product to your cart, the “add personalization” text box will pop up for you to add in your personalized text.

  • Please let me know within 1 hour if you would like to cancel your order, after this time I can’t accept cancellations or returns as each item is individually made with personalization.

  • I do not accept returns and exchanges as every item is individually created to order. If your product arrives and it’s damaged or defected please email me at hello@thepatterneddesk.com with an image of the damaged item and I would be more than happy to help.

  • Each item varies in shipping time, please see the individual product description for further details on that particular product.

  • Shipping cost is a flat rate of $8 per order, with an additional $1 for each additional item. I offer free shipping on all orders over $35 - just remember to add in the code SHIPITFREE at checkout.

    Local pick up is available in Walnut Creek, California area.

  • All of my products are available in a gift box at an additional cost, you can add this option on when you add the product to your cart. My gift box wrapping will be in a brown kraft box with brown paper, dried flowers and a ribbon.

  • Unfortunately at the moment I don’t ship my orders internationally, they are just available in USA. If you have an inquiry about an international order, please get in touch and we can discuss your inquiry further hello@thepatterneddesk.com

  • I am always open to discussing wholesale opportunities and featuring in gift box products. Please feel free to email me with your inquiry at hello@thepatterneddesk.com